Welcome to RentBook Support

Simple | Efficient | Easy

FREQUENTLY ASKED QUESTIONS

What countries are compatible with the RentBook Mobile App?

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RentBook Mobile App is fully operational in the following countries:

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Canada

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Countries in Beta :

United States of America

United Kingdom

Hong Kong

Australia

France

Spain

Ireland

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How long does a transfer take to settle?

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Transfers are roughly between 1 - 3 business days. 

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What if the Tenant has Insufficient Funds?

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RentBook will do a balance check on their account before deducting money from their account. If there are not enough funds, the app will notify you under financials as well as receive a push notification. This prevents banks from giving landlords overdraft fees.

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The tenant, however, will be charged $20.00 CAD whenever they have insufficient funds during a payment process.

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What banks are available for these payments?

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Canada:

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Royal Bank of Canada

National Bank

Scotiabank

TD Canada Trust

Bank of Montreal

CIBC

Tangerine

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What if I want to cancel my subscription?

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We are happy to inform you that we are not subscription based! You pay us depending on your usage so you can manage your property as economically as possible.

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